Privacy Policy

Introduction

Rustic Moss is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.

Information We Collect

We collect information you provide directly to us, including:

• Name and contact details when you complete our enquiry forms
• Email address for correspondence purposes
• Information about your style preferences and requirements shared during consultations
• Payment information when you book services

We also automatically collect certain information when you visit our website, including your IP address, browser type, and pages visited.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Process bookings and payments
• Send service-related communications
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Performance of a contract when you book our services
• Your consent for marketing communications
• Our legitimate interests in operating and improving our business
• Compliance with legal obligations

Data Sharing

We do not sell your personal information. We may share your data with:

• Service providers who assist in operating our business
• Payment processors for transaction handling
• Legal authorities when required by law

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Client records are typically retained for seven years following the last interaction.

Your Rights

Under data protection laws, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Contact Us

For questions about this privacy policy or to exercise your rights, please contact us at:

Rustic Moss
47 Harrington Gardens
London SW7 4JU
United Kingdom

Email: [email protected]

Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated revision date.